Thursday, February 23, 2012
Week 4, Post #2
In chapter 4 it states, “ Thinking is more than simply ruminating about the conflict: effective conflict managers effectively analyze the situation.” (pg.70) This quote really resonates with me because when other people talk to me I try to not only listen to what they’re saying but also pick up on other non-verbal messages. A perfect example of this is body language, you can tell a lot about what or how a person is feeling by the way that they present themselves. I personally try my best listen to what people are saying, even if I think my ideas are more warranted. I do this to gain a better understanding of where the other person is coming from. Unfortunately, I do have trouble retaining some of the information that the person has told me because I’m already mentally set in my ways. Often times taking the time to listen is one of the most important things you can do when engaging in interpersonal communication.
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I can relate to you when you said it's hard for you to retain some information because you are already set in your ways. I also stick to my thoughts and even though I hear what the other person is saying I don't really listen to them and still stick to my ideas. Body language is a good way to express feelings but that gets hard if the communication is through phone and not in person. This can make the situation harder because when in person it is much easier to communicate but over the phone it can make things worse.
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